Home Complaint Contact

Complaint Filing Procedure in HDFC Banks including Other Banks

HDFC Bank Date: October 21, 2015
TOC
Useful Links
HDFC Banks Complaint Levels
Level1:First complaint
Level2:Grievance Redressal Officer
Level3:Nodal Officer/Principal Nodal Officer
The Final Level: Banking Ombudsman
Not satisfied with the resolution with Banking Ombudsman?
This article will throw light on how to file a complaint in HDFC Bank and the levels of complaint against any of it's services. You will also learn about complaint procedure as mandated by RBI. For other banks this procedure will be more of less same.

HDFC Bank main page
Just like other banks, HDFC Bank too is governed by Indian government watchdog RBI. RBI sets guidelines to all banks and financial institutions in India.

Useful Links
Banking Ombudsman PDF form( fill & print it)
All India Banking Ombudsman listing
HDFC Banks Complaint Levels
If you go to HDFC Bank contact us page in the bank site you'll find the HDFC Bank has listed following complaint levels:

Level1:First complaint
This is defined as first time complaint. You can file the complaint through:

Phone banking
By filling a complaint for online
At the bank itself
Or sending a letter to HDFC bank designated office ( Mumbai and Chennai)
I happen to register a complaint by writing it in the Bank's complaint register with a carbon copy. I'm given the original paper as proof of complaint received. So this is Level- 1 complaint. Also you'll be assigned a complaint number.

Level2:Grievance Redressal Officer
If you are not satisfied with the resolution or due to inordinate delay you can now proceed to the grievance redressal officer assigned by HDFC Bank.

Level3:Nodal Officer/Principal Nodal Officer
If you are not satisfied with level-2 then HDFC bank has a list of nodal officer which you can proceed for final complaint resolution.

The Final Level: Banking Ombudsman
Reserve Bank of India(RBI)
HDFC Bank clearly specifies that if you are still not satisfied with the resolution after third level or no resolution even after 30 days of filing complaint then you can go ahead and file complaint to RBI Banking Ombudsman

At the current time RBI has designed Banking Ombudsman in 15 zones in India. Check your state and city in this Banking Ombudsman list and file your Final complaint by filling out application in this PDF format specified by RBI (type in details in the PDF form in your computer then print).
Contact Number : xxxx

Share Now Ask Question Reply Now Contact Complain

Related Numbers

Customers Tickets

    NAKUL

    complane by NAKUL:

    (4 of 5)

    HDFC BANK RAJENDRA RAM PALACE EXIBITION ROAD PATNA YE Fraud BANK HAI JOININIG KARNE KE LIYE PAISA DEMAND KIYA JATA HAI JO KOI BANK ME YE RULE NAHI HAI BAHUT STUDENT SE PAISA LE LIYE HAI AUR AB CALL RECIVE NAHI KAR RAHE PLEASE ACTION LIJIYE YE BANK KE LIYE.

    Ritesh Parmanandka

    charge by Ritesh Parmanandka:

    (4 of 5)

    Dear Sir,

    I am holding a saving account at your Kalakar Street Burrabazar branch from last 15 years.At the time to open the account your executive person promises many things like-

    a)No cash deposit charges
    b)No atm or debit card charges to withdraw cash
    c)No sms charges
    d)No minimum balance is required
    e)No any other charges to pay

    After that what happend to your words?Started debiting all the unwanted charges like-

    a)3rd party cash transaction charges by Rs224.72/-why?
    b)Sms alert charges by Rs17.18/-
    c)Amb charge by Rs531/-
    d)Adhoc stmt charges by Rs114/-
    e)Ipin charge of Rs115/-
    f)Debit card charges of Rs590/-
    g)Atm pin charge of Rs57.50/-

    These charges were debited every quarterly from last 15 years.Please check the account and reverse all the charges what you have charged so far.Otherwise I have to take serious action on your bank.Told earlier also to close all cards and account not required but not done from your end.

    Please look into this matter carefully and reply immediately.Waiting for your warm answer.
    You think customer are fool.You can't cheat customer like this way.

    Regards,
    Ritesh Parmanandka
    9830105912

    Service issue | Complaint | Query | Feedback | Suggestion | Reply