ICICI Bank Consumer Complaint Procedure

ICICI Bank Date: October 21, 2015
Have any complaint or facing problems in any of the branches of ICICI bank, do following:

Step 1
If you have any complaint, please contact customer care officer through phone at ICICI bank toll free number or send an e-mail of your complaint.

Step 2
If the satisfactory reply is not received, please write to Mr. Krishnan Govindan, Head Customer Service - Phone Banking at:

Mr. Krishnan Govindan,
ICICI Bank Ltd.,
Phone Banking Center,
ICICI Bank Tower, Financial District,
Gachibowli, Hyderabad 500032
Step 3
If you are not satisfied with the reply, you can write to the Nodal officer at the following address:

Mr. Subhendu Tripathy,
Principal Nodal Officer,
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex, Bandra (East),
Mumbai 400051.
Step 4
If you are still not happy with the response, please write to Mr. Saurabh Singh, Senior General Manager and Head Customer Service at :

Mr. Saurabh Singh,
Senior General Manager and Head Customer Service,
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex,
Bandra (East), Mumbai 400051.
Contact Number : xxxx

Share Now Ask Question Reply Now Contact Complain

Related Numbers

Customers Tickets

    Annu

    Card blocked for online transactions by Annu:

    (4 of 5)

    My debit card has been blocked for online transactions. Plz do the needful.my card no.is4693750627008885

    Andrews Fernando

    Refund the money from my new Inactive account since August 2016. by Andrews Fernando:

    (4 of 5)

    hello Sir,

    My Name is Andrews Fernando,
    Regarding My New Salary A/c no which is not yet active, since August 2016. Where there is a deposit of 5101.00. I visited my nearest ICICI branch spoke with Customer Service Rep he forwarded me to Swaroop Gonzalves.

    I am sorry to say he is unhelpfull, does not even want to hear what the person has to say.

    Sorry to say the level he is positioned.

    Please provide appropriate training.

    Thank you,
    Andrew
    9029874237

    kavitha

    Credit card rejection- reg by kavitha:

    (4 of 5)

    Un revealed bank charges inspite of telling to your personnel with out using the card till now

    unblock my card by :

    (4 of 5)

    sir my card is bkock for online transection plzzz sir how to unblock my credit card plzz unblock sir

    Abinash Singh

    Loan against property by Abinash Singh:

    (4 of 5)

    Hello, this is abinash singh
    . i was apply loan at aurangabad icici branch bihar, since september 2017, but till now there is not any kind of support from btanch staff, mr Amit singh nd mr vikash who are call us given the all wrong information about loan, pls help us

    Rajendra Katara

    Complaint of customer service by Rajendra Katara:

    (4 of 5)

    I want to COMPLAINT of your Pratap Nagar Jaipur Rajasthan Manager which was given to him in writing on 06/04/18.I want to came notice of your higher management that why your staff abuse a customer who introduced him as banker. Thanks and wish to reply.
    Rajendra Katara
    9928474282

    Mukesh Kumar Singla

    complaint for excess charges by Mukesh Kumar Singla:

    (4 of 5)

    My credit card no: 4375514105105000, in statement of April 2018 there was charge of RS 2764.17 plus GST RS 497.55. That charge was due to a small mistake in march 2018, of not making full payment i.e. 45334.69.I paid 45000 before due date. I am a regular customer and made payment on time. Need reversal of charges.

    Kshyana Prava Pattnaik

    Amount not credited to my account. by Kshyana Prava Pattnaik:

    (4 of 5)

    As per the mail received from ICICI Prudential , you have returned my dividend trasnfer of RS. 870.46 on account of NAME MISHMACH. Please investigate and let me know know what is correct status.

    Awaiting for you kind reply.

    KSHYANA PRAVA PATTNAIK
    SB Account. 105801501068

    Saurabh pachori

    Credit card regarding by Saurabh pachori:

    (4 of 5)

    Sir i have submitted all necessary document for credit card and today i recived a call from this no.9982770111 mr.nitesh agrwal and he said to me ur salarg slip print not clear salary print by department by laser jet printer and i have given my salary account statment and he does not want to give me credit card my application no.is N110120178846 and i live in bharatpur behaviour was not gud of mr.nitesh agrwal

    Parehs Sukhadiya

    NO DUE CERFIFICATE AGAINST FOREIGN EXCHANGE INWARD REMITTANCE AGAINST ALL SHIPPING DOCUMENTS /BRCs SUBMITTES BY US LONG BACK by Parehs Sukhadiya:

    (4 of 5)

    Attached please find herewith scanned copy of our final letter submitted to ICICI bank Ltd, JMC House, Ambawadi , Ahmadabad requesting them to clear off all our foreign Exchange Inward remittance against which we had submitted all the shipping documents / BRCs on various dates as mention in our above referred letter and the Bank is still Carrying it on their records as pending for 55 transaction.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply