ICICI Bank Consumer Complaint Procedure

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  • Bank Contact Number : 103124
  • 1163

Have any complaint or facing problems in any of the branches of ICICI bank, do following:

Step 1
If you have any complaint, please contact customer care officer through phone at ICICI bank toll free number or send an e-mail of your complaint.

Step 2
If the satisfactory reply is not received, please write to Mr. Krishnan Govindan, Head Customer Service - Phone Banking at:

Mr. Krishnan Govindan,
ICICI Bank Ltd.,
Phone Banking Center,
ICICI Bank Tower, Financial District,
Gachibowli, Hyderabad 500032
Step 3
If you are not satisfied with the reply, you can write to the Nodal officer at the following address:

Mr. Subhendu Tripathy,
Principal Nodal Officer,
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex, Bandra (East),
Mumbai 400051.
Step 4
If you are still not happy with the response, please write to Mr. Saurabh Singh, Senior General Manager and Head Customer Service at :

Mr. Saurabh Singh,
Senior General Manager and Head Customer Service,
ICICI Bank Ltd.,
ICICI Bank Towers,
Bandra Kurla Complex,
Bandra (East), Mumbai 400051.

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